Frequently Asked Questions

We are located at 11-12 Clayton Road, Jesmond, Newcastle upon Tyne, NE2 4RP, just a short five-to-10-minute walk from ‘Jesmond’ Metro Station. You can find our exact location on our Contact page.

Our opening hours are as follows:

Monday – Thursday: 9am – 7pm
Friday – Saturday: 9am – 5pm
Sunday: 10am – 4pm

Hours may vary on bank holidays, so we always recommend checking our online booking system for up-to-date availability.

You can either book online via our website booking portal or call us directly at 0191 281 8775.

We recommend booking in advance, especially for weekend and evening slots!

We do not accept walk-in appointments. Instead, we encourage you to book via our website booking portal to make sure you can get the treatment you’d like and when you’d like it so our team can prepare accordingly!

We fully refund cancellations made in the cancellation time period of 24 hours. Any cancellations made after the expiry time are not able to be refunded.We fully refund cancellations made in the cancellation time period of 24 hours. Any cancellations made after the expiry time are not able to be refunded.

Yes, we require full payment upon booking for first time visits and a deposit of 25% for all online bookings.

We offer a range of consultations depending on the treatment. You can find more information about what consultation you need for each appointment on our treatment booking pages.

We accept a wide range of convenient payment methods, including all major credit and debit cards, Amex, Apple Pay, Google Pay, and cash. If you are interested in payment plans or financing options for larger treatment packages, you can find more information during the booking process.

All of our treatments are suitable for men excluding our intimate waxing treatments.

The majority of our treatments are suitable during pregnancy. Our massages and facials are suitable for women out of their first trimester excluding some of our medical-grade facials. Please ask a member of staff if you are unsure which treatments are suitable for you.

Yes, the majority of our treatments are available from our ground-floor treatment room which is accessible and can be requested if you are unable to use the stairs. We are a salon spread across three floors, and therefore, if a downstairs room is required please let us know upon booking to ensure availability. Please don’t hesitate to get in touch with any queries you may have regarding this.

We offer a full range of premium beauty and aesthetic treatments designed to make you look and feel your best. Our services include:

• Nail care
• Brow and lash services
• Waxing and hair removal
• Facials and skincare
• Massage and body treatments

You can view our full treatment menu and pricing list on our treatments page.

We offer the option to book a consultation with one of our therapists prior to booking an appointment. We will carefully analyse your skin type and recommend the exact treatments and products that will give you the safest and best possible results.

For those looking to book a facial treatment, we offer a 60-minute Elite Signature Consultation where one of our knowledgeable specialists can have a closer look at your unique skin and determine which treatment is best for you.

At Jesmond Beauty, your safety and well-being are our top priorities. All our advanced aesthetic treatments are carried out by highly trained, certified practitioners using medical-grade, regulated equipment and premium products.

Modern beauty and aesthetic technology allow us to target skin and body concerns with much greater depth and efficiency than traditional methods.

By using advanced systems, we can stimulate the skin’s natural cellular renewal and deliver active ingredients deeper into the dermal layers. This results in more noticeable and longer-lasting outcomes for our clients.

Before most appointments we provide a consultation form including a health questionnaire and questions that are relevant to the treatment you have booked.

Certain treatments require an in-person consultation that allows our therapists to conduct skin tests, ensuring that the treatment you’ve picked is safe for you. You can get in touch via email or mobile if you’re feeling unsure about a treatment.

Downtime varies depending on the specific treatment you receive. Many of our advanced procedures are non-invasive and require zero downtime. For slightly more intensive treatments, you may experience slight downtime however this will be thoroughly explained prior to any treatment being carried out.

Your therapist will always give you detailed aftercare instructions at the end of your session to ensure your skin heals beautifully.

The frequency of advanced treatments depends on your specific skin or body goals and the type of technology being used. While some maintenance treatments are perfect as a monthly treat, other intensive treatments are most effective when done as a structured course of three to six sessions, spaced two to four weeks apart. Your therapist will assess your progress and give you a personalised recommendation during your visits.

The longevity of your results depends on the specific treatment, your skin type, and your home care routine.

Generally, results from different treatments can last between a couple of weeks or a couple of months, sometimes longer when completed as a course.

The main difference lies in the depth of the treatment and the technology used.

Regular facials focus primarily on the surface layers of the skin.

Advanced skin treatments use specialised methods to target deeper layers of the skin.

Hydrafacials are highly versatile, and can help with congestion, wrinkles, firmness of the skin, uneven skin tone, oily skin, enlarged pores and more.

Most clients describe the sensation as a quick, warm snapping feeling. While it can be slightly uncomfortable, it is generally very tolerable.

We can also apply a numbing cream before the session to ensure client comfort throughout.

A small general consultation including a health questionnaire will take place before any treatment booked.

More detailed consultations are necessary for more advanced treatments such as our Elite, Thermavein, Electrolysis, and Ellipse treatments.

Our general consultation form includes a health questionnaire and questions relevant to the treatment you have booked. This form will include side effect information and expected treatment outcomes and will ensure your chosen treatment is right for you.

A more in-depth consultation for advanced treatments will involve some skin tests to ensure the treatment is safe for you.

Our consultations are charged and range in price depending on the treatment.

For those booking a facial treatment, we recommend booking an Elite Signature Consultation, highly personalised advice and a treatment plan tailored exactly to your skin.

For those booking any other treatment, our therapists will always send you away with a treatment plan and recommendations to ensure you get the most out of your session.

For most consultations that include a patch test, we often require leaving it at least at least 24-48 hours before any further treatment, to ensure the skin is suited to that treatment and is able to go ahead with more. Under specific circumstances, treatments such as skin tag removal or thread vein removal, are able to be done on the day of a consultation. This would be discussed and decided during the consultation.

A general consultation usually takes about 15 minutes. Our Electrolysis, Thermavein and Ellipse consultations can take between 20-30 minutes, and our Elite Signature Consultation is a 60-minute session.

Yes, for certain treatments like lash lifts, tints, or brow laminations, we require a patch test at least 24 to 48 hours before your first appointment if you haven’t had one in the last six months.

If you are booking an advanced skin or aesthetic treatment, we will confirm during your booking whether a patch test is necessary. This will also be stated on the website when booking through our online system

Yes, it is best to avoid powerful active ingredients like retinols or AHA/BHA chemical exfoliants for three to five days before an advanced skin treatment. You should also skip any manual scrubs or facial waxing for at least a week prior to prevent overly sensitive skin leading up to your treatment.

Yes, we recommend arriving about 10 to 15 minutes before your scheduled appointment time. This gives you plenty of time to complete any necessary consultation forms without feeling rushed and ensures your treatment starts right on time.

You don’t need to bring much! We always recommend wearing comfortable clothing and footwear. Our individual treatment webpages will also advise if there is anything specific to wear/ bring.

Don’t worry! If you have questions about your routine leading up to your visit, just give us a quick call or email, and our team will be happy to guide you.